FAQ and troubleshooting
Frequently asked questions, common scenarios, and solutions to typical problems.
Frequently asked questions
Common scenarios
Troubleshooting
Document parsing problems
Analysis completed but a source was unreadable
A completed bid analysis may contain a major finding for each document it could not fully read. Open the finding for the affected pages and reading limitation, check the originals manually, and replace or re-export the file before rerunning. Other readable documents are still analyzed. If text recognition was interrupted or a system error stopped the run, follow the failed-analysis guidance below instead. See Unreadable sources in analysis.
Analysis problems
Interface problems
Account problems
For anything not covered here, email info@mitigate.dev. Include what you were trying to do, what happened instead, and any error messages you saw. Screenshots help.